Glossary
Vienna General Hospital (Allgemeines Krankenhaus) is the university clinic of the city of Vienna and one of the largest hospitals in the world.
The balanced scorecard (BSC) is a concept for the documentation of the results of a company’s activities, in terms of its vision and strategy, in order to provide its management with a comprehensive overview of the performance and effectiveness of the organisation. The BSC contains not only financial perspectives, but also human aspects. Due to its flexible nature and, therefore, the option of adapting it, the balanced scorecard is a tool for setting up an integrated management system.
The chemical symbol for carbon dioxide.
COSO (Committee of Sponsoring Organizations of the Treadway Commission) is a voluntary private sector organisation in the USA which aims to help qualitatively improve financial reporting by means of ethical action, effective internal controls and good corporate governance.
EBT is the abbreviation for earnings before tax (also referred to as the result on ordinary activities). It is calculated as follows: operating result (EBIT) –/+ financial result = EBT
European norms (EN) are rules ratified by one of the three European committees for standardisation: European Committee for Standardisation (CEN), European Committee for Electrotechnical Standardisation (CENELEC) or the European Telecommunications Standards Institute (ETSI). All EN norms are established by means of a public standardisation process.
(Shareholder’s equity / total equity and liabilities)*100
The ESYS (Energiesysteme für Tunnelthermie®) project is an important step in the area of geothermal research. Its twin functions as a construction component and heat exchanger make it possible to exploit geothermal energy in man-made tunnels. This concept was used during the project to extend the U2 underground line. This technology allows geothermal energy to be used to environmentally sensitively regulate the temperature in underground stations.
A term used to describe the cities in Austria and Switzerland which played host to the international matches staged during the EURO 2008 championship.
The International Organisation for Standardisation (ISO, from the Greek isos meaning same) is the international association of national standards institutes which establishes international standards (www.iso.org).
A unit of measurement for the distance (in kilometres) operated by underground trains, trams and buses during scheduled operations.
KliP Wien is the abbreviation for the climate protection programme of the City of Vienna. The city has set itself the objective of reducing the emission of greenhouse gases. This programme is also intended to provide economic stimuli and to contribute towards maintaining the high quality of life enjoyed in Vienna.
Also known as the modal share, the modal split is used in transport statistics to refer to the breakdown of different means (modi) of transport. The modal split is the result of the mobility behaviour of people and the commercial decisions of companies, on the one hand, and the range of transport options available, on the other.
Mystery shopping is an observational tool for testing service quality in the course of which trained observers act as normal customers in order to experience normal customer situations. In the area of advisory services or sales, evaluations are made on the basis of a previously defined catalogue of criteria. Mystery calling involves simulated telephone calls so as to assess the quality of advice provided by telephone hotlines.
NightLine is the night-time network of bus services operated by Wiener Linien in Vienna which acts as a replacement for underground, tram and normal bus services. The NightLine services operate at 30-minute intervals between 00:30 and 05:00. The most important service connections are located on the inner ring road of Vienna.
(Occupational Health and Safety Assessment Series) is not a standard per se, but can be used as a basis for certification for occupational safety management systems (AMS). The structure of OHSAS is based on ISO 14001, as a result of which it is suitable for use as an integrated management system.
Austrian Federal Railways (Österreichischen Bundesbahnen, ÖBB) was established on 5 August 1947 from the then Österreichischen Staatseisenbahnen. The abbreviation ÖBB was introduced in 1953 at the same time as the new system for numbering locomotives.
A German-language abbreviation (Öffentlicher Personennahverkehr) used as a means of differentiating local public transport services on the basis of long-distance, cargo and individual transport.
Passenger kilometres transported is a unit of measurement for public transportation. It refers to the total of all passenger carrying capacities offered by a transport provider on a particular route travelled using a specific means of transport. No account is taken of whether these services are used or not.
The term public viewing refers to the live broadcasting of sporting or other major events on large screens in public places such as city squares, streets, shopping centres or restaurants, pubs and bars (generally free of charge) for the purpose of watching these events in the company of other fans. Large-scale public viewing events have existed since the 2006 World Cup.
RAVE is the German-language abbreviation for the computerised management of event-related pedestrian traffic. This system ensures the efficient and reliable management of flows of people at the Stadion underground station during large events.
Risk management refers to the systematic reporting and assessment of risks as well as the management of responses to identified risks. Risk management is a systematic procedure used in many different areas such corporate risk, credit risk, financial investment risk, environmental risk, insurance risk and technical risk.
The daylight illumination system of Solatube® traps sunlight by means of a dome mounted on the roof or the surface and directs it underground by means of a system of reflectors. This system is more effective than traditional ceiling light wells which can result in the loss of over half of the lighting potential. A light diffuser is mounted on the ceiling of the area to be illuminated. Similar to a flush light fitting, this diffuser distributes the light evenly throughout the subterranean area.
The Union of European Football Associations is the European federation of the six continental federations of the global sporting body FIFA, and is made up of the 53 national associations of the individual states and territories, not all of which lie within the geographic boundaries of Europe. UEFA is an association entered in the register of companies under Article 60 et seq. of the Swiss Civil Code.
The UITP is the international association of public transport (French: Union Internationale des Transports Publics) with head offices in Brussels. The member organisations originate from more than 90 countries. The UITP is organised on the basis of transport providers, supplier industries, public agencies and transport researchers. The activities of the UITP include, among others, regular forums, working groups and publications. The UITP also cooperates with the United Nations, World Bank and institutions of the European Union.
ULF is the abbreviation for ultra low floor and refers to the technology associated with low-floor vehicles (mainly trams). The ULF developed for the tramway network of Wiener Linien is currently the tram with the lowest boarding height.
The Eastern Transport Association (VOR) is the oldest transport association in Austria.
Download
