NEW ROUTES FOR TRAM LINES 25 AND 26
As part of the project to extend the U2 underground line to the Aspern airstrip, work will begin on building the new route for the tramlines 25 and 26 in 2009. These will make the 21st and 22nd Districts more accessible, entering operation in 2013.
Vienna Ring Tram
Vienna is an attractive destination for tourists, offering an array of sights and cultural attractions. As a result, Wiener Linien has come up with a very special service for both domestic and foreign visitors: the Vienna Ring Tram.
Since 4 April 2009, a redesigned tram has been travelling along the original tramline 1 route daily between 10 am and 6 pm. It circles the city centre clockwise along the Ring every half an hour, stopping at selected points for visitors to hop on and off at will.
During the trip, passengers are given information about the city highlights along the route on LCD monitors. At the same time, they can enjoy a guided tour with headphones from the State opera house to the Burgtheater and from the Ringturm to City Hall in a number of languages – all from the comfort of the tram.
CUSTOMER HOTLINE: 95% ACCESSIBILITY
The U2 line extension, the intense media interest and the implementation of the Ring line concept also meant that Wiener Linien customer service employees had to cope with an increased number of enquiries and provide more advice.
Vienna’s population reacts sensitively to any subject which concerns public transport, making particular use of e-mail and mobile telephones to share their views with Wiener Linien.
The number of incoming calls recorded rose by around 10%. The customer service employees did their very best, ensuring that the customer hotline and the premium-rate hotline team achieved a sensational accessibilty level of 95% in 2008. Put another way: The Wiener Linien customer service team can be reached almost any time!
In order to get even closer to its customers, Wiener Linien strengthened its public presence with a total of 90 all-day open-air events. The main focus of these activities was on the target groups schoolchildren/youths and senior citizens. Appearances as part of the “Helfer Wiens – Vienna helpers” activities and company presentations at trade fairs are traditionally fixed dates on the calendar. Wiener Linien encouraged the sale of merchandise with two promotions (one for customers and one for employees), achieving an increase of 11%.
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